Privacy Policy

Last Updated: January 2026

Local Health Guide (“we”, “us”, or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website localhealthguide.com.au.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect information about you in a variety of ways:

  • Personal Data: Voluntarily provided information such as your name, email address, and postcode when you subscribe to a newsletter, create a profile, or contact us.
  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, and the pages you view.
  • Sensitive Information: If you use our search function to find specific medical specialists (e.g., “oncologists” or “fertility clinics”), the information collected regarding your search history may be considered health-related information. We do not use this to identify individuals personally unless voluntarily provided.

2. Use of Your Information

We use the information collected to:

  • Operate and maintain the Local Health Guide directory.
  • Improve user experience by understanding how our site is navigated.
  • Respond to customer service requests or inquiries.
  • Send occasional marketing or promotional emails (only if you have opted in).
  • Comply with legal and regulatory obligations.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service Providers: Third-party vendors who perform services for us (such as website hosting or email delivery) who are also bound by strict confidentiality.
  • Legal Requirements: If required by law or to protect the rights, property, and safety of our users or the public.
  • Practitioner Enquiries: If you use a contact form on our site to reach a specific health provider, your details will be passed directly to that provider.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like Google Analytics) to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies, however, some parts of our site may not function correctly if you do.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Rights (Access and Correction)

Under the APPs, you have the right to:

  • Request access to the personal information we hold about you.
  • Request that we correct any inaccurate or out-of-date information.
  • Unsubscribe from any marketing communications at any time via the “unsubscribe” link.

7. Third-Party Websites

Our website contains links to other health providers and external sites. We are not responsible for the privacy practices or the content of third-party websites. We encourage you to read their privacy policies.

8. Overseas Disclosure

Our data is primarily stored on servers located in Australia. However, some of our third-party service providers (such as Google or email platforms) may store data on servers located outside of Australia. By using this site, you consent to this transfer.

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us at the email below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: Website: localhealthguide.com.au